FAQ

Q. I want to cancel my order.

Once an order has been placed, we are generally unable to accept cancellations for customer convenience. However, if your order has not yet been shipped, please contact us as soon as possible via our inquiry form and we will do our best to accommodate your request. Please note that cancellation cannot be guaranteed.

Q. I forgot to enter the coupon code. Can I apply it later?

Unfortunately, coupon codes cannot be applied to orders after payment has been completed.

Q. I want to change my payment method.

Payment method changes are not possible after payment has been completed. Please review your payment details carefully before placing your order.

Q. Can I have my order shipped within Japan?

We ship internationally only and are unable to deliver to addresses within Japan.

Q. Can I have items shipped together?

Yes. Simply add all items to the same cart and complete payment together. If you placed separate orders, we can also combine them into one shipment as long as neither order has shipped yet — please contact us via the inquiry form.